Category Archives: advice

Online Dispute Resolution, Online Legal Services: the question of leadership

On Friday, a high level panel in the last session of a London conference on access to justice addressed the question of ‘strategy on a 10 year horizon’. Asked to identify the key issue, the majority of participants (who included the CEO of the Law Society and a senior judge) identified the question of who … Continue reading Online Dispute Resolution, Online Legal Services: the question of leadership

Citizens Advice: maximising the use of requests for online information and advice

If you are interested in the provision of online advice and information, take a moment to look at the site for the Citizensadvice in England and Wales. This is in the process of being significantly upgraded and it has a commendable feature on it which merits consideration by any institution anywhere in the world running … Continue reading Citizens Advice: maximising the use of requests for online information and advice

Navigation, Information Architecture and the new IllinoisLegalAid.org: the house that users built

Teri Ross, Illinois Legal Aid Online Two years ago, my employer – Illinois Legal Aid Online or ILAO – embarked on a journey to transform its products and services. ILAO’s mission is to increase access to justice through the innovative use of technology. At the time, ILAO hosted five separate websites (and two mobile apps) … Continue reading Navigation, Information Architecture and the new IllinoisLegalAid.org: the house that users built

Developing virtual advocacy

Liz Fenton, Strategic Service Development Manager, SeAp Support Empower Advocacy Promote (SeAp) provides face-to-face independent advocacy across the South of England. We are contracted by Local Authorities to provide advocacy that is required by law, e.g. relating to the Mental Capacity Act, the Mental Health Act, the Care Act and NHS Complaints.  We also have a … Continue reading Developing virtual advocacy

Digital advice: asking the right questions

Not for profit advice providers can be as conservative as any other providers of legal services. Fighting, as they are in most jurisdictions, to deliver legal assistance at a time of escalating demand and diminishing resources, scepticism of the potential assistance of technology is pretty understandable. That makes a London law centre’s openness to digital … Continue reading Digital advice: asking the right questions