Category Archives: digital information

‘Law by Design’ by Margaret Hagan:  A Challenging Read

Margaret Hagan is director of the Legal Design Lab at Stanford Law School.  On her website last month, she published an e-book about her ideas on design which ‘sets forth an agenda for innovation in legal services, with practical, agile and user-centred methods to make the legal system clearer, more efficient, more usable and friendlier’. … Continue reading ‘Law by Design’ by Margaret Hagan:  A Challenging Read

Cate Blanchett voices ground-breaking advice avatar

Few legal aid agencies could think of hiring an Oscar-winning actress to provide the voice of an  avatar to answer online questions from the public. Still fewer could link the actress with a successful artificial intelligence expert who is himself an Oscar-winner. However, this option has been open to Australia’s National Disability Insurance Agency. It … Continue reading Cate Blanchett voices ground-breaking advice avatar

Navigation, Information Architecture and the new IllinoisLegalAid.org: the house that users built

Teri Ross, Illinois Legal Aid Online Two years ago, my employer – Illinois Legal Aid Online or ILAO – embarked on a journey to transform its products and services. ILAO’s mission is to increase access to justice through the innovative use of technology. At the time, ILAO hosted five separate websites (and two mobile apps) … Continue reading Navigation, Information Architecture and the new IllinoisLegalAid.org: the house that users built