All posts by Roger Smith

Legal Information and Digital Delivery: a venerable Australian institution poses the questions

digital and personal assistance, ,

 The Law and Justice Foundation of New South Wales has been one of the leading institutions in the global access to justice field for over 50 years. Perceptive foreign observers were heaping praise on it in the 1990s (see Legal Action Group, A Strategy for Justice, 1992 and Roger Smith, Shaping the Future: new directions in … Continue reading Legal Information and Digital Delivery: a venerable Australian institution poses the questions →

Technology, Access to Justice and Legal Empowerment in Developing Countries

digital strategy, ,

Most talk of technology in the service of access to justice takes place in the context of countries with developed economies like the US, UK and Australia. Actually, as a matter of practice, much international talk is restricted further to anglophone countries where cross-communication is easier. But, there are increasing signs that there people and … Continue reading Technology, Access to Justice and Legal Empowerment in Developing Countries →

Technology and Access to Justice: trends in the private sector

ODR, ,

One of the emerging themes in the use of technology in the access to justice field is the realisation by not for profit agencies that they should adopt the basic customer management tools developed in the private sector. They share a common need – though perhaps not always a common language – to reduce cost … Continue reading Technology and Access to Justice: trends in the private sector →

HM Courts and Tribunals: today’s public user event

ODR, ,

What happened when the grumpy old commentator made his way to the Ministry of justice to meet the altogether more youthful and enthusiastic staff of Her Majesty’s Courts and Tribunals Service at a ‘Public User Event’ this morning? Well, certainly not a Pauline moment of conversion and a heaven-rending shout of repentance. Nor, however, a … Continue reading HM Courts and Tribunals: today’s public user event →

Activists Speaking 7: Catrina’s Story – Catrina Denvir, Researcher

digital strategy, ,

I am an empirical researcher in the field of legal services, technology and access to justice. I spent the last few years in Belfast as Director of the Legal Innovation Centre at Ulster University and am about to return to my native Australia to take up a position as Senior Lecturer at Monash University. I … Continue reading Activists Speaking 7: Catrina’s Story – Catrina Denvir, Researcher →