Her Majesty’s Courts and Tribunals Service has announced ‘a perception survey to inform and improve how we communicate with court users’. This is presumably a commercially remunerated commission, the cost of which is to be added to the £30m already spent on external advice. So, it is different from the work on the HMCTS estates … Continue reading Court Modernisation and Communications
Quinten Steenhuis MADE is a wizard-like online interview developed by me at Greater Boston Legal Services that helps tenants who are being evicted. It can be completed on a smartphone or desktop computer completely without the help of a lawyer. It covers 300 questions and it educates tenants about their rights, helps tenants file paperwork, … Continue reading MADE in Boston; replicable around the world?
Ellie Brown The Cambridge Pro Bono Project was delighted to take up the suggestion from Roger to look internationally at proposals to develop Online Dispute Resolution (“ODR”) in the courts. The pro bono project was established within the Faculty of Law in 2010 to provide a vehicle for graduate law students at the University of … Continue reading Online Dispute Resolution: an international snapshot
For Brexit- beleaguered Brits, Singapore should be a bit of a role model. It is a small island economy that has made a success of independence from its larger neighbours. There are, of course, significant differences. For a start, Singapore is very clear about its global role and does not hanker for an imperial past. … Continue reading ‘Tech-celeration’: lessons from another island state
One of the genuine innovations promised for the tribunal modernisation programme in England and Wales is ‘Continuous Online Resolution’. This is now formally provided for in the Courts and Tribunals (Online Procedure) Bill introduced in the House of of Lords this month. Clause 1 provides for designated proceedings ‘to be conducted, progressed or disposed of … Continue reading Tribunals and Continuous Online Resolution: the devil in the detail