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Coronavirus is touching all our lives. Agencies, institutions and governments are rapidly seeking to adjust to the consequences. Advice centres around the globe are sending out messages that they are closing for visits and their staff working from home. Courts are having to respond. Today we learnt from the Lord Chief Justice that, for the … Continue reading Coronavirus, Courts and Legal Services
The phrase ‘transforming civil justice’ has become accepted as covering the digitalisation of courts. It is frequently used in many jurisdictions, particularly the US and England and Wales. Here, it provided the banner under which digitalisation reforms were advanced first by ministers and then by Her Majesty’s Courts and Tribunals Service (HMCTS). In the US, … Continue reading Transforming Civil Justice: A Lesson from America
This is a draft of a speech to be given on Thursday at London South Bank University to be followed by Nicola Tulk of NESTA. I spent a part of Tuesday in a wrangle with Vodafone. This involved a visit to a shop; two telephone conversations with physical customer service representatives; and two interactions with … Continue reading Access to Justice and Technology: An Overview
This morning, global law firm Allen and Overy hosted a fundraiser/discussion for Support through Court (StC) (formerly known as the Personal Support Unit). StC is an admirable organisation which supports self-represented litigants in person in England and Wales. To do this, it deploys around 750 volunteers around the country. Its form will be familiar to … Continue reading Digitalisation of the Courts and Litigants in Person
Ask CPAG is a ‘new subscription-access digital services platform for advisers to navigate the [UK] social security system’. In November 2017, its development was boosted by a large grant (£186,000 or $237,000) from the Legal Education Foundation (funders of this website). This was to put CPAG’s Welfare Rights Bulletin online; to develop digital versions of … Continue reading Advising Advisers – Supplementing the Book: Ask CPAG