Category Archives: advice

Access to justice and interactive digital provision

One of the most promising developments in online advice provision is the gradual exploration of the interactive possibilities of the internet. A number of advice websites – such as Victoria Legal Aid’s Legal Checker– now incorporate elements of Q and As to narrow down relevant areas of information which are then given in familiar linear … Continue reading Access to justice and interactive digital provision

Online portals and general sources of information, advice and referral

Many jurisdictions have a lead site or sites which provides some combination of information, assistance and referral. The balance between the three functions differs which makes comparison difficult – but not impossible. This, however, is the direction in which we should go. It is notable that the last year has been characterised less by any … Continue reading Online portals and general sources of information, advice and referral

Project Callisto: innovation, technology and justice

Project Callisto is a US ‘non-profit organization that develops technology to combat sexual assault and harassment.’ Its founder and CEO is Jessica Ladd. On the back of a Skoll Award for Social Entrepreneurship, she has received a wave of recent publicity, rolling across the Atlantic as far as UK Guardian newspaper – albeit once in … Continue reading Project Callisto: innovation, technology and justice

Another country; another way

The US Legal Services Corporation is promoting a blog which tracks progress on one of its key technology projects – access to justice portals for two contrasting states, Hawaii and Alaska, which will hopefully serve as a model for others. The project is a partnership with Pro Bono Net (which is what you expect: a … Continue reading Another country; another way

The potential of automated document assembly: the case of disability benefits

England and Wales has two national general advice agencies operating digitally, Citizens Advice and AdviceNow, as well as a number of bodies like the Child Poverty Action Group. which in their specialist fields cover some of the same ground. To those of a bureaucratic or frame of mind, this might be an invitation to rationalisation. … Continue reading The potential of automated document assembly: the case of disability benefits