Category Archives: advice

The potential of automated document assembly: the case of disability benefits

England and Wales has two national general advice agencies operating digitally, Citizens Advice and AdviceNow, as well as a number of bodies like the Child Poverty Action Group. which in their specialist fields cover some of the same ground. To those of a bureaucratic or frame of mind, this might be an invitation to rationalisation. … Continue reading The potential of automated document assembly: the case of disability benefits

Video boosts the radio star: the possibilities of Skype in delivering legal advice

Video provides one way to leverage limited legal services’ resources. Two English projects, both funded by the Legal Education Foundation (the LEF, which also provides resources for this website), indicate the possibilities – particularly when used as a way of maximising pro bono assistance. They follow an earlier very similar use of video which has … Continue reading Video boosts the radio star: the possibilities of Skype in delivering legal advice

Nadia Falters: teetering technology in the service of access to justice.

Uncertainty swirls about what might have been the world’s most imaginative use of artificial intelligence to deliver information and advice to members of the public. Nadia is a programme developed by the Australian Disability Insurance Agency (NDIA) to answer questions on a new national disability insurance scheme (NDIS) with the voice of actress Cate Blanchett … Continue reading Nadia Falters: teetering technology in the service of access to justice.

Follow the Evidence …. Lessons from the Citizens Advice digital team

Citizens Advice for England and Wales probably has the world’s most comprehensive online advice provision. This is in the course of being revamped, with the intention of making the organisation much more digitally oriented. In 2015-16, the website recorded 36m visits. Two recent posts on its digital blog indicate the growing sophistication which is now … Continue reading Follow the Evidence …. Lessons from the Citizens Advice digital team

Triage portals – three gets challenged by four

The origin of ‘triage’, which I always took to be division into three, turns out to be the French word for selection. So, in essence, triage can be separation into any number. It is, however, often taken to be three and, in medical terms, usually signifies in an emergency situation the dying, the surviving and … Continue reading Triage portals – three gets challenged by four