Category Archives: advice

The Citizens Advice Service’s Strategic Framework: some answers and some questions

The Citizens Advice Service of England and Wales has set out its strategic framework until 2022. This kind of document is now pretty routinely produced by organisations in the public and not for profit sector. In the hands of government in particular, there is  often a struggle between a clarity of strategy and an opacity … Continue reading The Citizens Advice Service’s Strategic Framework: some answers and some questions

A taxonomy for technology: ‘today we have naming of parts’ – an excellent Engine Room Report

The Open Society Justice Initiative and The Engine Room have done a brilliant job by respectively commissioning and writing Technology for Legal Empowerment: a global review. The authors have sought to list and categorise as much provision around the world as they could (the subject of this post). They also have useful observations on how … Continue reading A taxonomy for technology: ‘today we have naming of parts’ – an excellent Engine Room Report

Design Principles: name the ways

A UK not for profit, the Centre for Acceleration of Social Technology (CAST), has come up with a set of ten design principles for charities building digital services.  This is s pretty crowded field and there are a bewildering list of examples or principles for various specific variations of design. CAST decided that charities needed … Continue reading Design Principles: name the ways

Legal Choices and Future Options

Legal Choices: ‘Putting you in the driving seat with your lawyer’ Legal Choices is a website jointly run by the statutory regulators of legal services in England and Wales. There are currently no fewer than eight of these, ranging from the more traditional – the Solicitors Regulation Authority and Bar Standards Board – to the … Continue reading Legal Choices and Future Options

Access to justice and interactive digital provision

One of the most promising developments in online advice provision is the gradual exploration of the interactive possibilities of the internet. A number of advice websites – such as Victoria Legal Aid’s Legal Checker– now incorporate elements of Q and As to narrow down relevant areas of information which are then given in familiar linear … Continue reading Access to justice and interactive digital provision