Category Archives: case management

Beyond the rhetoric: the practical challenges of implementation of a new case management system

Greater Boston Legal Services (GBLS) is familiar with change. It has been around for over a century. Despite now receiving no federal Legal Services Corporation funding, it has around 120 employees, more than half of which are lawyers. So, this is a big organisation with a lot of history. For over 20 years, it has … Continue reading Beyond the rhetoric: the practical challenges of implementation of a new case management system