Category Archives: data

World beating data on access to justice – Citizens Advice, Amazon and the rest

At the base of legal aid and assistance pyramid in England and Wales has, since the 1970s been the Citizens Advice service (CA). Through a national network of offices and lay volunteers, supplemented now by a website, it provides basic triage services of identification, resolution and referral to more specialist advisers and practitioners. It does … Continue reading World beating data on access to justice – Citizens Advice, Amazon and the rest

If Data is the New Oil, Dispute Advice and Resolution Needs a New Engine

It is a bit hackneyed to say that data is the new oil. This usually refers to its commercial value – amply demonstrated by the digital behemoth that is Google. However, in public policy terms data may more be new oil in terms of a lubricant that calls for a re-engineeering  of services from information … Continue reading If Data is the New Oil, Dispute Advice and Resolution Needs a New Engine