Category Archives: digital information

Advising Advisers – Supplementing the Book: Ask CPAG

Ask CPAG is a ‘new subscription-access digital services platform for advisers to navigate the [UK] social security system’. In November 2017, its development was boosted by a large grant (£186,000 or $237,000) from the Legal Education Foundation (funders of this website). This was to put CPAG’s Welfare Rights Bulletin online; to develop digital versions of … Continue reading Advising Advisers – Supplementing the Book: Ask CPAG

Global lessons from the Department of Work and Pensions: joy in heaven for a repentant sinner?

Yesterday, an English family lawyer organisation sent out a press release. You might have missed it. Resolution reported: ‘The Department of Work and Pensions) has announced that the Help and Support for Separated Families … mark scheme and the Sorting out Separation (SOS) website have been discontinued.’ You certainly might have missed the implications. The … Continue reading Global lessons from the Department of Work and Pensions: joy in heaven for a repentant sinner?

Research and Evaluation: MylawBC under the microscope

Two documents produced for the Legal Services Society of British Columbia merit international attention. Both relate to evaluations of MyLawBC.com. One is an analysis by external consultants of the website. The other is a specific study by another consultant of outcomes and is intended as a broader  ‘investigation into developing an appropriate benchmark for guided … Continue reading Research and Evaluation: MylawBC under the microscope

Technology in the Big Easy

Jim Sandman, the President of the US Legal Services Corporation, told the opening session of its  annual conference on technical issues that it was his best conference of  the year. You could see that, as the head of an organisation once more facing a hostile presidency, this could well be true.  In New Orleans for … Continue reading Technology in the Big Easy

Legal empowerment – dodging the bullet but spreading the fire

Stay in the same place long enough and what goes around, comes around. Thus it was that ‘legal empowerment’ as a goal of legal services has emerged again almost as if no one else remembered the 1970s. It was then a big issue among UK law centres (and no, doubt, others) split on whether the point … Continue reading Legal empowerment – dodging the bullet but spreading the fire