Category Archives: digital information

Ten Ways in which Technology can expand access  to justice

The potential role of technology in the delivery of access to justice remains contested. All round the world, there are respected and established advice workers and lawyers who assert the primacy – sometimes the exclusivity – of face to face interaction with low income clients. But, let’s sidestep the big abstract battles and take the … Continue reading Ten Ways in which Technology can expand access  to justice

A Better Internet for Legal Help: more sleeping with Google

Recent discussion of ‘sleeping with google’ prompted a tweet from Stanford Center on the Legal Profession to the effect that ’Margaret Hagan and her Legal Design Lab ‘ have been working on this project for over a year with Google and Microsoft … You can see more at … A Better Internet for Legal Help.’ … Continue reading A Better Internet for Legal Help: more sleeping with Google

Inching towards Interactivity: MylawBC v Citizens Advice

The common features of family breakdown around the world allow transnational comparison of advice provision. So, as examples of two different approaches, let’s put the national citizens advice site for England and Wales against MyLawBC. The latter is a survivor of the Rechtwijzer demise originally developed by the Legal Services Society of British Columbia (LSS) … Continue reading Inching towards Interactivity: MylawBC v Citizens Advice

‘Law by Design’ by Margaret Hagan:  A Challenging Read

Margaret Hagan is director of the Legal Design Lab at Stanford Law School.  On her website last month, she published an e-book about her ideas on design which ‘sets forth an agenda for innovation in legal services, with practical, agile and user-centred methods to make the legal system clearer, more efficient, more usable and friendlier’. … Continue reading ‘Law by Design’ by Margaret Hagan:  A Challenging Read

Cate Blanchett voices ground-breaking advice avatar

Few legal aid agencies could think of hiring an Oscar-winning actress to provide the voice of an  avatar to answer online questions from the public. Still fewer could link the actress with a successful artificial intelligence expert who is himself an Oscar-winner. However, this option has been open to Australia’s National Disability Insurance Agency. It … Continue reading Cate Blanchett voices ground-breaking advice avatar