Category Archives: ODR

Online Dispute Resolution

Access to Justice & Technology Summit

Technology is reshaping our lives by bringing new possibilities: chatbots helping people get access to government housing, dispute an airline charge, resolve problems with landlords; apps helping domestic violence victims call the police, ask for an ambulance, find a place to stay and launch a claim with one click; online courts making it accessible for … Continue reading Access to Justice & Technology Summit

Court Modernisation, Empiricism and Digital Exclusion

32 institutions and individuals had submitted evidence to the House of Commons Judiciary Committee in relation to Court and Tribunal reforms by the end of 8th April. Dipping in and out of these reveals a number of themes and a number of specific areas of concern from preservation of the rule of law (Public Law … Continue reading Court Modernisation, Empiricism and Digital Exclusion

Court Modernisation: the judges’ expectations

For those following Her Majesty’s Courts and Tribunals Service (HMTS) modernisation programme, there is reading to be done. The next post will cover some of the papers have an ever-lengthening list of written evidence logged as submitted to an investigating House of Commons committee. This post covers two major judicial interventions: the ‘innovation plan’ for … Continue reading Court Modernisation: the judges’ expectations

ODR hearings: HMCTS approach under fire from US example and UK investigation

The public acceptability of ODR hearings has been questioned by an unlikely and – for Her Majesty’s Courts and Tribunals Service – rather unfortunate combination. First came an exemplary -and rather exposing by comparison – report on the same issue by the the US  National Center for State Courts; then BuzzFeed journalist Emily Dugan and … Continue reading ODR hearings: HMCTS approach under fire from US example and UK investigation

Court Modernisation: research, consultancy and measurement

We know how the court modernisation programme  for England and Wales will end. Some equivalent of George W Bush will proclaim on a stand in for the USS Abraham Lincoln that the mission has been  triumphantly accomplished. The reality in the courts, as in world politics, is likely to be more complex. One reason that … Continue reading Court Modernisation: research, consultancy and measurement