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One of the emerging themes in the use of technology in the access to justice field is the realisation by not for profit agencies that they should adopt the basic customer management tools developed in the private sector. They share a common need – though perhaps not always a common language – to reduce cost … Continue reading Technology and Access to Justice: trends in the private sector
What happened when the grumpy old commentator made his way to the Ministry of justice to meet the altogether more youthful and enthusiastic staff of Her Majesty’s Courts and Tribunals Service at a ‘Public User Event’ this morning? Well, certainly not a Pauline moment of conversion and a heaven-rending shout of repentance. Nor, however, a … Continue reading HM Courts and Tribunals: today’s public user event
Over the last couple of days, LegalGeek has held two conferences in London. Both were sell outs – 2000 at the general and 200 at the specialist gatherings. The main one was the third in an annual series with last year’s reported here. The subsidiary day was a new venture – orientated toward design. Both … Continue reading Lessons from Shoreditch: LegalGeek, the tin man and access to justice
Forgive me, Lord, for I have sinned. I have been seduced by the promise of sophisticated applications, artificial intelligence, guided pathways and other advanced uses of an increasingly interactive internet. And, reviewing progress within a financially hard pressed legal services sector, I have paid insufficient attention to the basics: the installation of productivity tools and … Continue reading Law, Access to Justice and Technology – Back to Basics
Her Majesty’s Courts and Tribunals Service (HMCTS), responsible for court administration in England and Wales, pays considerable attention to public presentation of its online court modernisation programme, which it boasts as the most ambitious in the world. The previous blog questioned its somewhat relentless optimism. Now, we discover (credit here for Legal Futures that first raised this) … Continue reading Online Court Plans: now you see them – now you don’t