Tag Archives: Citizens Advice

COVID 19 and Legal Aid: the benefits of Anglo-American comparison

Global epidemics make cross-national comparisons of public policy easier. At its most brutal, the relative body count invites a comparative analysis of public health policy. The legal system of each jurisdiction has had to respond to what are essentially identical problems. So, you can learn quite a lot from attempts to account for the impact … Continue reading COVID 19 and Legal Aid: the benefits of Anglo-American comparison

World beating data on access to justice – Citizens Advice, Amazon and the rest

At the base of legal aid and assistance pyramid in England and Wales has, since the 1970s been the Citizens Advice service (CA). Through a national network of offices and lay volunteers, supplemented now by a website, it provides basic triage services of identification, resolution and referral to more specialist advisers and practitioners. It does … Continue reading World beating data on access to justice – Citizens Advice, Amazon and the rest

The Citizens Advice Service’s Strategic Framework: some answers and some questions

The Citizens Advice Service of England and Wales has set out its strategic framework until 2022. This kind of document is now pretty routinely produced by organisations in the public and not for profit sector. In the hands of government in particular, there is  often a struggle between a clarity of strategy and an opacity … Continue reading The Citizens Advice Service’s Strategic Framework: some answers and some questions

Follow the Evidence …. Lessons from the Citizens Advice digital team

Citizens Advice for England and Wales probably has the world’s most comprehensive online advice provision. This is in the course of being revamped, with the intention of making the organisation much more digitally oriented. In 2015-16, the website recorded 36m visits. Two recent posts on its digital blog indicate the growing sophistication which is now … Continue reading Follow the Evidence …. Lessons from the Citizens Advice digital team