Tag Archives: Citizens Advice

The Citizens Advice Service’s Strategic Framework: some answers and some questions

The Citizens Advice Service of England and Wales has set out its strategic framework until 2022. This kind of document is now pretty routinely produced by organisations in the public and not for profit sector. In the hands of government in particular, there is  often a struggle between a clarity of strategy and an opacity … Continue reading The Citizens Advice Service’s Strategic Framework: some answers and some questions

Follow the Evidence …. Lessons from the Citizens Advice digital team

Citizens Advice for England and Wales probably has the world’s most comprehensive online advice provision. This is in the course of being revamped, with the intention of making the organisation much more digitally oriented. In 2015-16, the website recorded 36m visits. Two recent posts on its digital blog indicate the growing sophistication which is now … Continue reading Follow the Evidence …. Lessons from the Citizens Advice digital team