Tag Archives: citzensadvice

How will artificial intelligence impact on access to justice?

How will artificial intelligence (AI) impact on the access to justice sector of the legal services market? Clearly, it will have a major effect on the commercial sector of law and the Law Society of England and Wales is but the latest professional body to provide what it calls a ‘horizon scanning’ view of its … Continue reading How will artificial intelligence impact on access to justice?

Online portals and general sources of information, advice and referral

Many jurisdictions have a lead site or sites which provides some combination of information, assistance and referral. The balance between the three functions differs which makes comparison difficult – but not impossible. This, however, is the direction in which we should go. It is notable that the last year has been characterised less by any … Continue reading Online portals and general sources of information, advice and referral

The potential of automated document assembly: the case of disability benefits

England and Wales has two national general advice agencies operating digitally, Citizens Advice and AdviceNow, as well as a number of bodies like the Child Poverty Action Group. which in their specialist fields cover some of the same ground. To those of a bureaucratic or frame of mind, this might be an invitation to rationalisation. … Continue reading The potential of automated document assembly: the case of disability benefits

Triage portals – three gets challenged by four

The origin of ‘triage’, which I always took to be division into three, turns out to be the French word for selection. So, in essence, triage can be separation into any number. It is, however, often taken to be three and, in medical terms, usually signifies in an emergency situation the dying, the surviving and … Continue reading Triage portals – three gets challenged by four