Tag Archives: Modernising the Courts

Online Dispute Resolution, Tribunals and Measurement of Success

The modernisation programme for England and Wales affects not only courts but also tribunals. Sir Ernest Ryder, the Senior Tribunal President, gave a recent speech summarising progress. He put down some important markers for how both the absorption of the tribunals within the court administration, undertaken as the result of legislation in 2007, and the … Continue reading Online Dispute Resolution, Tribunals and Measurement of Success

Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Longtime mediator, Graham Ross of The Mediation Room has reflected on his attempt to use the Beta version of the procedure for a money claim in the online small claims court for England and Wales. He has published his thoughtful account in the Infolaw newsletter. His argument is summarised in a tweet by Delia Venables, … Continue reading Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Measuring to know and measuring to manage: an ODR access to justice audit

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. The UK National Audit Office’s (NAO) report on the HMCTS transformation project was an informative glimpse into a reform process which … Continue reading Measuring to know and measuring to manage: an ODR access to justice audit

Online Courts: identifying and evaluating the impact on access to justice

The Online Courts programme for England and Wales has, once again, come under informed criticism by a Parliamentary Committee. This time it is Public Accounts. Its damning criticisms echo those of the National Audit Office reported in May and the headline comment was: ‘We have little confidence that HMCTS [Her Majesty’s Courts and Tribunal Service] … Continue reading Online Courts: identifying and evaluating the impact on access to justice

ODR and Assisted Digital Support: at last some research

A recent report tackles a key problem for those engaged in implementing online courts. How can you make digital processes accessible to those who might be unable or unwilling to use them? England and Wales is developing its own answer to this – a policy of assisted digital support which is explained in a blog … Continue reading ODR and Assisted Digital Support: at last some research