Tag Archives: Modernising the Courts

Online Courts: identifying and evaluating the impact on access to justice

The Online Courts programme for England and Wales has, once again, come under informed criticism by a Parliamentary Committee. This time it is Public Accounts. Its damning criticisms echo those of the National Audit Office reported in May and the headline comment was: ‘We have little confidence that HMCTS [Her Majesty’s Courts and Tribunal Service] … Continue reading Online Courts: identifying and evaluating the impact on access to justice

ODR and Assisted Digital Support: at last some research

A recent report tackles a key problem for those engaged in implementing online courts. How can you make digital processes accessible to those who might be unable or unwilling to use them? England and Wales is developing its own answer to this – a policy of assisted digital support which is explained in a blog … Continue reading ODR and Assisted Digital Support: at last some research

Assistance with digital ODR: singing from one songsheeet

Two recently published reports discuss the degree and nature of assistance that users require in dealing with ODR provision within the official court process. Both relate to the proposals in England and Wales for an online court system, particularly in relation to small claims. One is from the advocacy group, JUSTICE and entitled Preventing Digital … Continue reading Assistance with digital ODR: singing from one songsheeet

ODR: more on key performance indicators for access to justice

Professor Richard Moorhead is Chair of Law and Professional Ethics at University College London and a prolific blogger. He tweets as @RichardMoorhead. Here are some brief, non-comprehensive and preliminary thoughts on Roger Smith’s call for an ODR access to justice audit.  If it sounds like I am hedging, I am.  I think that Roger’s call … Continue reading ODR: more on key performance indicators for access to justice

Design, Users and court-integrated ODR

Margaret Hagan is the doyenne of legal design. She is the director of Stanford University’s Legal Design Lab. Unsurprisingly, she is a prolific communicator. You can watch videos on her ideas. She has her own blog. Last year, she published an e-book illustrating her ideas discussed in an earlier post. And she has now published … Continue reading Design, Users and court-integrated ODR