Tag Archives: Online dispute resolution

Online Court Plans: now you see them – now you don’t

Her Majesty’s Courts and Tribunals Service (HMCTS), responsible for court administration in England and Wales, pays considerable attention to public presentation of its online court modernisation programme, which it boasts as the most ambitious in the world. The previous blog  questioned its somewhat relentless optimism. Now, we discover (credit here for Legal Futures that first raised this) … Continue reading Online Court Plans: now you see them – now you don’t

Court Modernisation in England and Wales: decoding two new reports

For those following the juggernaut that is Her Majesty’s Courts and Tribunals Service’s online court programme for England and Wales, there are two new must-read publications. The first is the latest update on the reform programme. The second is a research report on implementing video hearings in tax appeals. Those with more detailed professional or … Continue reading Court Modernisation in England and Wales: decoding two new reports

Online Small Claims: three more jurisdictions enter the field – in Utah, Ohio and Victoria, Australia

At least three jurisdictions around the world have recently begun the process of implementing small claims court pilots or programmes. In doing so, they are raising implicit questions for Her Majesty Courts and Tribunals Service (HMCTS) in England and Wales. Their entry means that, with the addition of British Columbia’s Civil Resolution Tribunal, we now … Continue reading Online Small Claims: three more jurisdictions enter the field – in Utah, Ohio and Victoria, Australia

Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Longtime mediator, Graham Ross of The Mediation Room has reflected on his attempt to use the Beta version of the procedure for a money claim in the online small claims court for England and Wales. He has published his thoughtful account in the Infolaw newsletter. His argument is summarised in a tweet by Delia Venables, … Continue reading Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Online Courts: identifying and evaluating the impact on access to justice

The Online Courts programme for England and Wales has, once again, come under informed criticism by a Parliamentary Committee. This time it is Public Accounts. Its damning criticisms echo those of the National Audit Office reported in May and the headline comment was: ‘We have little confidence that HMCTS [Her Majesty’s Courts and Tribunal Service] … Continue reading Online Courts: identifying and evaluating the impact on access to justice