Tag Archives: Online dispute resolution

Online Small Claims: three more jurisdictions enter the field – in Utah, Ohio and Victoria, Australia

At least three jurisdictions around the world have recently begun the process of implementing small claims court pilots or programmes. In doing so, they are raising implicit questions for Her Majesty Courts and Tribunals Service (HMCTS) in England and Wales. Their entry means that, with the addition of British Columbia’s Civil Resolution Tribunal, we now … Continue reading Online Small Claims: three more jurisdictions enter the field – in Utah, Ohio and Victoria, Australia

Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Longtime mediator, Graham Ross of The Mediation Room has reflected on his attempt to use the Beta version of the procedure for a money claim in the online small claims court for England and Wales. He has published his thoughtful account in the Infolaw newsletter. His argument is summarised in a tweet by Delia Venables, … Continue reading Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Online Courts: identifying and evaluating the impact on access to justice

The Online Courts programme for England and Wales has, once again, come under informed criticism by a Parliamentary Committee. This time it is Public Accounts. Its damning criticisms echo those of the National Audit Office reported in May and the headline comment was: ‘We have little confidence that HMCTS [Her Majesty’s Courts and Tribunal Service] … Continue reading Online Courts: identifying and evaluating the impact on access to justice

ODR and Assisted Digital Support: at last some research

A recent report tackles a key problem for those engaged in implementing online courts. How can you make digital processes accessible to those who might be unable or unwilling to use them? England and Wales is developing its own answer to this – a policy of assisted digital support which is explained in a blog … Continue reading ODR and Assisted Digital Support: at last some research

Assistance with digital ODR: singing from one songsheeet

Two recently published reports discuss the degree and nature of assistance that users require in dealing with ODR provision within the official court process. Both relate to the proposals in England and Wales for an online court system, particularly in relation to small claims. One is from the advocacy group, JUSTICE and entitled Preventing Digital … Continue reading Assistance with digital ODR: singing from one songsheeet