Online Dispute Resolution may take two forms in relation to court processes relevant to those on low incomes. On the one hand, it can be integrated within the adjudicatory processes of a court or tribunal. That is the model of our own proposed Online Small Claims Court and British Columbia’s Civil Resolution Tribunal. Alternatively, ODR … Continue reading Online Dispute Resolution (ODR) and Access to Justice
One of the most promising developments in online advice provision is the gradual exploration of the interactive possibilities of the internet. A number of advice websites – such as Victoria Legal Aid’s Legal Checker– now incorporate elements of Q and As to narrow down relevant areas of information which are then given in familiar linear … Continue reading Access to justice and interactive digital provision
If you had to summarise global developments – albeit from a UK perspective – on how technology was being used to aid access to justice over the last half of 2017, what would you select as important? In a report for the Legal Education Foundation (which funds this site) I chose four themes: the general … Continue reading Digital Delivery of Legal Services to People on Low Incomes: a half year report to December 2017
Relate, once the National Marriage Guidance Council, has suspended an online family dispute resolution (OFDR) project modelled on the Rechtwijzer. The big question is whether the reasons relate to the concept or its execution. It is likely to be the latter. The halting of further progress suggests – as does the demise of the Rechtwijzer … Continue reading The Fate of Rechtwijzer’s English Daughter: Relate Suspends Online Family Dispute Resolution Project
Co-operative Legal Services (CLS) looked set fair little more than five years ago to become a world leader in the commercial provision of access to justice for low income clients. In 2011, its then newly appointed director, Christina Blacklaws, announced: ‘we … want to push the boundaries in delivering advice in other ways for people … Continue reading Technology and Access to Justice: the end of the beginning?