Online Dispute Resolution, Tribunals and Measurement of Success

The modernisation programme for England and Wales affects not only courts but also tribunals. Sir Ernest Ryder, the Senior Tribunal President, gave a recent speech summarising progress. He put down some important markers for how both the absorption of the tribunals within the court administration, undertaken as the result of legislation in 2007, and the … Continue reading Online Dispute Resolution, Tribunals and Measurement of Success

Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Longtime mediator, Graham Ross of The Mediation Room has reflected on his attempt to use the Beta version of the procedure for a money claim in the online small claims court for England and Wales. He has published his thoughtful account in the Infolaw newsletter. His argument is summarised in a tweet by Delia Venables, … Continue reading Online Small Claims Courts in England and Wales: ‘ no real benefits to users without lawyers on full retainer’

Design Principles: name the ways

A UK not for profit, the Centre for Acceleration of Social Technology (CAST), has come up with a set of ten design principles for charities building digital services.  This is s pretty crowded field and there are a bewildering list of examples or principles for various specific variations of design. CAST decided that charities needed … Continue reading Design Principles: name the ways

Dear Landlord: please heed these words that I speak

Dear Landlord is the title of an enigmatic Dylan song over which controversy still rages as to whether it is primarily addressed to his agent or his God, with both of whom he had fallen out at the time of writing. Dear Landlord is also the title of an interesting project just launched to assist … Continue reading Dear Landlord: please heed these words that I speak

Measuring to know and measuring to manage: an ODR access to justice audit

The proposal for an access to justice audit of ODR is an important call and its motivating rationale is one with which I sympathise, writes Joe Tomlinson of Sheffield University and the Public Law Project. The UK National Audit Office’s (NAO) report on the HMCTS transformation project was an informative glimpse into a reform process which … Continue reading Measuring to know and measuring to manage: an ODR access to justice audit